Can I Get A Refund?

When you cancel, you keep access until the end of your current billing period. After that, your account switches to free, and you can still watch selected videos.

Refunds

Subscription payments aren’t refundable, and we don’t give refunds or credits for unused time in a billing period. For more information, please check our Terms & Conditions.

On the Annual Pass - Pay Monthly?

This plan is a 12-month commitment paid in monthly instalments, so you’ll pay all 12 instalments. Cancelling stops your pass from renewing after the 12 months, and you keep full access until then. See Why am I charged monthly, even after cancelling?

Charged twice?

You may have two subscriptions. This usually happens when you have a second account under a different email. Try logging in with any other email you might have used.
Cancel the one you don’t need, then contact support if you need help with the duplicate charge.

Subscription not showing on your account?

Check that you’re logged in with the email you used to subscribe. If it’s still missing, contact support with your payment receipt.